Before confirmation
An enquiry is not a confirmed order. If we cannot source a suitable ticket option, or if you decide not to proceed before payment and confirmation, no ticket order is created.
Confirmed ticket orders
Once availability, price and fulfilment details are confirmed and payment is completed, ticket orders are generally non-refundable. Football tickets are time-sensitive event products with limited availability.
Non-refundable situations
Refunds are normally not available if you change your mind, cannot attend, provide incorrect details, miss delivery instructions, arrive late, are refused entry due to venue rules, or fail to bring required identification or membership information.
Event postponement
If a match is postponed, tickets usually remain valid for the rearranged date. We will support customers with updated information where possible, but postponement alone does not automatically create a refund entitlement.
Event cancellation
If an event is officially cancelled and not rescheduled, we will review the case based on the refund terms available from the relevant ticket source, supplier or venue. Any refund may depend on the amount recoverable from the original source.
Incorrect or failed fulfilment
If DINOSPHERE cannot fulfil a confirmed ticket order according to the agreed essential details, we will work with you to provide a suitable alternative or arrange an appropriate refund.
Support process
Contact us as soon as possible with your order reference, fixture and issue. We will review the case, explain the available options and keep communication clear throughout the process.